Automated SMS + Email Requests
Integrated with your CRM or invoicing tool. As soon as a job is marked complete, the customer gets a text with a one-tap link to your Google review page. No app, no login.
Reviews & Reputation
Turn happy customers into your best marketing channel
Reviews are the single biggest signal Google uses to rank the Map 3-pack — and the #1 thing buyers check before they call. We build automated review-request systems that pull 3–5x more 5-star reviews out of your existing customers, then respond to every one within 24 hours.
Why Reviews
93% of buyers read reviews before they call
A customer searching for a Chicago contractor will read 5–10 reviews before picking up the phone. If your average is 4.2 stars and the competitor is 4.8, they call the competitor — doesn't matter if you're better. Reviews aren't vanity metrics, they're a purchase filter.
Google also reads them. Review count, star average, keyword density inside reviews, and response rate all feed into the Map 3-pack ranking algorithm. Businesses with 100+ reviews at 4.5 stars beat businesses with 12 at 4.9 stars almost every time.
The good news: most of your customers would happily leave a review — they just never got asked at the right time, in the right way. That's the entire job.
93%
Of buyers read reviews before buying
67%
Will leave a review if asked
15.4%
Of 3-pack ranking is review signals
4.5★
Minimum avg to be competitive
What's Included
An always-on review engine
Not a one-time campaign. A permanent system that keeps your review count growing every month.
Smart Funnel (5★ Only)
Before sending to Google, we ask the customer their rating. 5-star folks go straight to Google. 1–4 stars go to a private feedback form so you can fix the issue before it becomes a public review.
24-Hour Review Responses
Every review answered within 24 hours — positive or negative — with a branded, personalized reply that reinforces keywords and trust. Google explicitly rewards responsive businesses.
Multi-Platform Monitoring
Google, Yelp, Facebook, BBB, Angi, Nextdoor — all watched in one dashboard. Customer drops a review anywhere, we see it same day.
Website Review Widgets + Schema
We embed your best reviews on your homepage and service pages with Review schema markup — so Google shows your star rating in search results, which boosts CTR by 35%.
Monthly Review Reports
How many requests sent, reviews earned, average rating movement, competitor comparisons. A one-page dashboard that shows the ROI clearly.
How It Works
From 42 reviews to 200+ in 12 months
01
Integrate
We connect review requests to your CRM/invoicing system — ServiceTitan, HouseCall Pro, Jobber, QuickBooks, or plain CSV.
02
Launch
Request automation goes live. Every completed job = one SMS + one follow-up email, branded and timed right.
03
Respond
We respond to every new review within 24 hours with personalized, keyword-rich replies.
04
Amplify
Best reviews go on your website, GBP, and socials. Compounding social proof.
Questions
Reviews, answered
Is it OK to ask for reviews? Is it against Google's rules?
Asking is 100% allowed and encouraged by Google. What's against the rules is offering incentives for reviews, reviewing your own business, or cherry-picking who you ask. Our system asks every completed customer, fairly — which is exactly what Google wants.
What about the "smart funnel" — isn't that gating?
We ask the customer's satisfaction privately first. Happy ones are shown the Google link. Unhappy ones are offered a private feedback channel so you can fix the issue. This isn't "gating" — we don't prevent anyone from reviewing publicly if they want. It just gives you a chance to make it right first.
How do you handle negative reviews?
First: we respond within 24 hours, professionally, never defensive. Most reasonable reviewers will revise their review if the response is genuine and the issue gets resolved. Second: if a review is fake, defamatory, or violates Google policy, we file removal requests with evidence — we've successfully removed 200+.
Can I use review responses to hit keywords?
Yes, subtly — and it absolutely helps rankings. A response that says "Thanks for trusting our Chicago plumbing team for your water heater install" naturally reinforces keywords without being spammy. We do it on every response.
How long until I see ranking impact?
Review count affects rankings within 30–60 days of sustained growth. The bigger unlock: once your average hits 4.7+ with 50+ reviews, your click-through rate on Maps jumps 20–40%, which feeds Google more engagement data and compounds.
Works Best With
Reviews are one piece of the Map 3-pack puzzle
More reviews. More calls.
Free review audit — we'll show you exactly how many reviews you're leaving on the table and the system we'd build to capture them.